Terms and Conditions
Scope of Application
These terms are formulated by BLUE STAR TRADING LIMITED (hereinafter referred to as “the Company”) and are applicable to all users (hereinafter referred to as “Users”) who access this website, use the Company’s services, or purchase products. Please read these terms carefully. By using our services, you are deemed to have consented to comply with these terms and the laws of the Hong Kong Special Administrative Region (hereinafter referred to as “Hong Kong Laws”).
I. Company and Service Overview
Company Information
- Company Name: BLUE STAR TRADING LIMITED
- Company Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HK
- Team Composition: Composed of designers, fitness experts, and customer service specialists, dedicated to designing clothing products suitable for different body types.
- Service Tenet: Through personalized support, worry – free shopping experience, and community interaction, safeguard the rights and interests and satisfaction of users.
II. Core Service Terms
1. Personalized Size Support
- Service Content: Provide free virtual size consultation, detailed size guides, and frequently asked questions to assist users in determining the appropriate size.
- Legal Application: This service and related agreements are governed by Hong Kong Laws. In case of any disputes arising from this service, they shall be submitted to the Hong Kong courts for jurisdiction.
2. Shopping and Logistics Policies
- Global Delivery
- Europe and the Americas: 3 – 7 working days
- Asia – Pacific Region: 5 – 12 working days
- Other Regions: 10 – 20 working days
- Return and Exchange Policy
- If you are not satisfied with the product, you can apply for a full refund or exchange within 30 days.
- The shipping, return, and exchange policies are subject to Hong Kong Laws. In case of any disputes regarding logistics delays or return and exchange issues, they shall be resolved in accordance with Hong Kong Laws.
3. Customer Service
- Online Support: Provide real – time chat service from [9:00 AM – 5:00 PM] (user’s local time zone) on weekdays.
- Telephone Consultation: +44 7308547270
- Response Time: Generally reply to user inquiries or complaints within 24 hours.
- Legal Application: Matters related to customer service (including communication content, complaint handling, etc.) are governed by Hong Kong Laws, and disputes shall be submitted to the Hong Kong courts for resolution.
4. Community Interaction and Benefits
- Member Privileges: Subscribed users can have priority access to new product information, exclusive offers, and personalized style suggestions.
- Dispute Resolution: In case of unfulfilled privileges or errors in offer information, liability shall be determined and handled in accordance with Hong Kong Laws.
III. General Terms
1. Legal Jurisdiction and Dispute Resolution
These terms and all services provided by the Company are governed by Hong Kong Laws. In case of any disputes, both parties shall first attempt friendly negotiation; if the negotiation fails, either party has the right to submit the dispute to the courts of the Hong Kong Special Administrative Region for resolution through litigation.
2. Amendment and Update of Terms
The Company reserves the right to modify these terms at any time. The modified content will be notified to users through website announcements or emails. If users continue to use the service, they are deemed to have accepted the modified terms.
3. Intellectual Property and Disclaimer
- All content on this website (including but not limited to text, images, designs) is owned by the Company, and unauthorized use is prohibited.
- The Company makes every effort to ensure the accuracy of service and product information, but does not guarantee absolute accuracy and shall not be liable for losses caused by information errors (except as otherwise provided by law).
IV. Contact Us
If you have any questions or suggestions, please contact us through the following methods:
- Telephone: +44 7308547270
- Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HK
BLUE STAR TRADING LIMITED
Where professionalism meets care, your comfort is always our top priority.