At BLUE STAR TRADING LIMITED, we’re committed to delivering your order efficiently and securely. Below is our detailed shipping policy, including processing times, delivery options, and important notes.
1. Order Processing Timeline
Working Days Definition: Monday to Friday (excluding public holidays).
Step 1: Order Audit
- Timeline: Orders are verified within 48 hours after successful payment.
- What happens: We check payment validity, product availability, and shipping details.
Step 2: Packing & Shipping
- Timeline: Orders are packed and dispatched within 1–3 working days after audit approval.
- Note: Customized or pre-order items may require additional processing time (will be specified on the product page).
Delay Warning
- If items are out of stock, we will notify you via email within 48 hours of order confirmation and provide options for replacement or cancellation.
2. Standard Shipping Times by Region
Estimated delivery times start from the date of dispatch.
| Region | Standard Shipping Time | Carrier |
|---|---|---|
| Europe & America | 3–7 working days | DHL/UPS/USPS |
| Asia-Pacific | 5–12 working days | DHL/SingPost |
| Other Regions | 10–20 working days | DHL/Regional Post |
- Important: Delivery times may vary due to customs clearance, holidays, or weather conditions.
Tracking Your Order
- You will receive a confirmation email with a tracking number once your order is dispatched.
- Track your package via the carrier’s website or our Order Status page.
3. Shipping Costs
- Free Shipping: Orders over £100 qualify for free standard shipping (specific threshold may vary by region).
- Standard Fees: Shipping costs are calculated at checkout based on order weight and destination.
4. International Orders
- Customs & Duties: Recipients are responsible for any customs duties, taxes, or import fees imposed by their country.
- VAT Note: Prices on our site exclude VAT for international orders (VAT will be added at checkout for EU customers).
5. Returns & Exchanges
- For detailed return policies, visit our Returns Policy page.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
Contact Us
If you have questions about your order or shipping, call us at: +44 7308547270
Response time: Typically within 24 hours (Monday–Friday).
Response time: Typically within 24 hours (Monday–Friday).